Process of reform within any organization - be it small or large – is a continuous process to ensure the organization’s continued relevance, efficiency and effectiveness. As such, the proposal mooted by PM Dato’ Seri Najib Razak should be looked welcomed by the civil service to ensure continuous efficient delivery system to the public. In implementing the proposal, however, government needs to look at the issue comprehensively and not solely on the ability or capability of officers only. There are other contributing factors that determine the organization’s efficiency and effectiveness such as the operating guidelines or procedures. Interdepartmental rivalry issues need to be reined in to ensure that policies and its implementation are supportive of national interests and not merely any particular department’s interest. There have been too many instances where certain programs introduced by departments had negated the overall national agenda..
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The public service department had actually implemented exchange programs for senior public officials to be seconded to private companies for the last 10 years. But yet whatever experience gain by the program has not really benefitted the service in general. Perhaps, there is a need to re-look at such program and see how it could be further improved to meet the objective and guidelines for the proposed structural reform mooted by PM. Government should also look at why departments that had been privatized performed better than when they were a government entity. Such departments include Tenaga, Inland Revenue Board, and many others. Putting it simply, their working environment changed. They are operating on different set of procedures, rules and guidelines. Decisions reached are more in-house – by the Board of Directors. Government departments meanwhile had to follow different sets of outdated rules and procedures which had indirectly constraints their decision-masking process and effectiveness because it had first to undergo the various interdepartmental/ministries reviews and opinions before it could actually be implemented. Thus, it is imperative to comprehensively look at existing guidelines and procedures and not merely at the issue of staff capability/talent. This would ensure the success of the proposed structural reform of the public service.
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